Privacy policy

This policy explains how [Legal name] (“The Anokha”, “we”) handles personal information on www.theanokha.com. We collect only what we need to make and deliver your order, in line with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What we collect

• Order details you send us: name, mobile number, email (optional), delivery address and PIN code, and the items you order.
• Custom-order requests: the details and reference links you share.
• Payment information is handled by our payment partner (such as Razorpay) or your UPI app. We never see or store your card, UPI PIN or bank login.

Stored on your device

Your cart and delivery details are saved in your own browser (local storage) so you don't lose them between visits. This stays on your device and is not sent to us until you place an order. You can clear it anytime by clearing your browser's site data.

How orders reach us

When you tap “Place order on WhatsApp”, your order details are sent to us through WhatsApp, which is subject to WhatsApp's own privacy policy. Custom-order forms may be delivered through a form service (Web3Forms) to our email.

How we use your information

• To confirm, print, ship and support your order.
• To send order and delivery updates.
• To meet legal, tax and accounting requirements.

We do not sell or rent your personal information. We share it only with the courier and payment partners needed to complete your order.

Other services on this site

Our pages load fonts from Google Fonts and our contact page shows a map from OpenStreetMap. These services may receive your IP address when the page loads.

How long we keep it

We keep order records for as long as required by tax and accounting law, and delete other information when it's no longer needed.

Your rights

You can ask us to access, correct or delete your personal information, or withdraw your consent, by contacting us at the email below.

Grievance officer

Name: [Grievance officer name] · Email: orders@theanokha.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.