Refund & cancellation policy

Cancellations

• You can cancel an order for a full refund before printing starts. Message us on WhatsApp as soon as possible.
• Once printing has started, the order cannot be cancelled because each piece is made specially for you.
• Custom orders cannot be cancelled after the design has been approved.

Returns

Because every item is printed to order in the colour you choose, we do not accept returns for change of mind, wrong colour chosen or size preference. Please check the dimensions and photos on the product page before ordering.

Damaged in transit

If your item arrives broken or damaged, we will send a free replacement or give a full refund. To make a claim:

1. Contact us within 48 hours of delivery on WhatsApp or email.
2. Share an unboxing video showing the sealed parcel being opened, plus clear photos of the damage and the packaging.
3. Keep the item and packaging until the claim is closed.

Claims made after 48 hours, or without an unboxing video, may not be accepted.

Wrong or missing items

If you receive the wrong product or an item is missing, tell us within 48 hours and we'll send the correct item at no extra cost.

What is not covered

• Fine layer lines, small surface marks and slight colour variation between batches — these are natural to 3D printing.
• Damage from heat (PLA softens above about 50°C), misuse, or normal wear and tear.

Refunds

Approved refunds are made to the original payment method within 7 working days of approval. The time for the money to show in your account depends on your bank or UPI app.